Mobile Terms of Service
Medivana
Last updated: Oct. 21, 2025
The Medivana mobile message service (the "Service") is operated by Medivana Insurance Group (“Medivana”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Medivana’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Medivana through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Medivana. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to 877-458-4545 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Medivana mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to 877-458-4545 or email support@mymedivana.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
Legal Terms
Thank you for visiting our Web site. Your use of this Web site is subject to the following Legal Terms ("Terms").
Acceptance of Terms
By using this Web site, you acknowledge that you have reviewed, understood and agree to be bound all terms, conditions and notices contained on this Web site, including, without limitation, these Terms and the Privacy Policy, which can be viewed by clicking here. If you do not agree to these terms, you should not use this Web site.
Copyright, Trademark and other Intellectual Property Rights
We or our licensors own all content contained on this Web site, including, without limitation, text, graphics, logos, icons, images, video clips, and written materials, and all copyrights therein. The copying, redistribution, or modification of, or creation of derivative works based on, any portion of this Web site is expressly prohibited. We or our licensors own all trademarks, service marks, logos, slogans, and names of products and services, which may not be used without the prior written authorization of the owner.
Web Site Materials for Informational Purposes Only
The information, descriptions and materials on this Web site are provided for general informational purposes only and may not be complete, accurate, or current descriptions of the products and services offered by us or any company we represent. Your use of this Web site or request for additional information, whether by submission of an online form, by email, or otherwise, does not create a contract of insurance or an insurance policy. All features, content, specifications, products, services, and prices of products and services described or depicted on this Web site are subject to change at any time without notice. The inclusion of any products or services in this Web site at a particular time does not imply or warrant that these products or services will be available at any time.
Use of Site
You agree you will not use this Web site, or any of its features, to: (a) solicit or attempt to solicit funds or advertise goods and services; (b) upload, transmit, or otherwise make available software viruses, worms, trojan horses or other harmful or disruptive code or components; (c) disrupt, interfere with or restrict the use of this Web site by any other user; (d) impersonate any person or entity; (e) upload, transmit, or otherwise make available any commercial promotional materials, including without limitation, spam and chain letters; (f) conduct any illegal activity or further any illegal purpose; or (g) post or transmit any unlawful, threatening, defamatory, libelous, obscene, pornographic or profane material, or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law. In addition to any remedies that we may have at law or in equity, if we reasonably determine that you have violated or are likely to violate the foregoing prohibitions, we may take any action they reasonably deem necessary to cure or prevent the violation. Notwithstanding any provision in any policy on this Web site to the contrary, we will fully cooperate with any law enforcement authorities or court order or subpoena requesting or directing us to disclose the identity of anyone posting, transmitting, uploading or otherwise making available such materials.
Disclaimers
WE ASSUME NO LIABILITY FOR ERRORS OR OMISSIONS ON THIS WEB SITE. WE DO NOT ASSUME ANY RESPONSIBILITY, AND SHALL NOT BE LIABLE FOR, ANY DAMAGES TO, OR VIRUSES THAT MAY INFECT, YOUR COMPUTER, TELECOMMUNICATION EQUIPMENT, OR OTHER PROPERTY CAUSED BY OR ARISING FROM YOUR ACCESS TO, USE OF, OR BROWSING THIS WEB SITE OR YOUR DOWNLOADING OF ANY MATERIALS, FROM THIS WEB SITE. WE MAKE NO REPRESENTATIONS REGARDING THE SUITABILITY, RELIABILITY, AVAILABILITY, ACCURACY, OR TIMELINESS OF THE WEB SITE AND ITS CONTENTS, AND MAKE NO COMMITMENT OR ASSUME ANY DUTY TO UPDATE SUCH MATERIALS. TO THE EXTENT PERMITTED BY LAW, ALL INFORMATION CONTAINED ON THE WEB SITE IS PROVIDED AS IS, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. TO THE EXTENT PERMITTED BY LAW, WE, OUR PARENT AND AFFILIATES, OUR BUSINESS PARTNERS, AND EACH OF THEIR EMPLOYEES, OFFICERS, CONTRACTORS (INCLUDING, WITHOUT LIMITATION, PROVIDERS OF SOFTWARE, HOSTING, AND OTHER SERVICES AND EQUIPMENT RELATED TO THIS WEB SITE), AGENTS, AND THE COMPANIES WE REPRESENT SHALL HAVE NO LIABILITY FOR ANY DAMAGES, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF YOUR USE OF THE WEB SITE OR INABILITY TO USE THE WEB SITE. IN THE EVENT OF ANY PROBLEM WITH THIS WEB SITE OR ANY CONTENT, YOU AGREE THAT YOUR SOLE REMEDY IS TO CEASE USING THIS WEB SITE. THE FOREGOING EXCLUSIONS AND LIMITATIONS DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.
Links to Other Sites
This Web site may contain links other Web sites. We do not control and are not responsible for the content of third-party Web sites. Inclusion of any link does not imply endorsement by us. For our policy regarding privacy issues related to third-party Web sites, please click here.
Governing Law
All disputes related to this Web site, including, without limitation, any disputes related to these Terms, shall be governed exclusively by the laws of the United States and the internal laws of the State of WA, and you hereby irrevocably consent to the exclusive jurisdiction and venue of the courts located in such state.
Changes to these Terms and Conditions
We reserve the right to modify these Terms without prior notice. You should check this Web site periodically to see if any recent changes to these Terms have occurred. By continuing to use this Web site after we post any such changes, you accept the Terms as modified.
Termination
We reserve the right to change, suspend, cancel, or discontinue this Web site, or any aspect of this Web site, including any features, content, specifications, products, materials, and services described or depicted on or available through the Web site, at any time without notice.